Shipping policy

Shipping Policy

Last Updated: August 6, 2026

Thank you for shopping with Genvee. We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak shopping seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on your location:

Canada: 5–12 business days
United States: 5–12 business days
International: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on your shipping destination and selected shipping method.

From time to time, Genvee may offer free shipping promotions. Any applicable offers will be displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, if available.

Tracking updates may take 24–48 hours to appear after your package has been shipped.

Delays

While we work hard to ensure timely delivery, unexpected delays caused by weather, customs, carriers, holidays, or other circumstances beyond our control may occur. We appreciate your patience and understanding.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Genvee is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible. We'll do our best to help if the order has not yet shipped.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

Include your order number and, if applicable, photos of the damaged package or items so we can investigate and assist you.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Split Shipments

If your order contains multiple items, they may be shipped separately from different fulfillment locations. If this happens, you will receive separate tracking information when available.